User Guide

We will guide you through how to use the FUJITAKA official online store, including ordering, shipping, and returns.

About shipping and delivery

Delivery date

If your order is placed and payment is completed by 3:00 p.m. on a business day, it will be shipped the same day.
Orders placed after 3:00pm will be shipped the next business day.

Not eligible for same-day shipping

・Sale items (2-3 business days)
・Products that require customization such as engraving or ordering
・Products with specified delivery date

*Please note that we do not ship on weekends, holidays, or other non-business days.

Regarding date specification

If you would like to specify a delivery date and time, please refer to the delivery guidelines below and specify your date and time on the [Purchase Procedure] screen.

*We cannot guarantee the delivery date and time. Delays may occur due to weather, traffic conditions, circumstances of the shipping company, etc.

3 days after shipping date

Hokkaido, Okinawa

2 days after shipping date

Aomori, Iwate, Miyagi, Yamagata, Fukushima, Tochigi, Ibaraki, Fukuoka, Oita, Miyazaki, Kumamoto, Kagoshima, Saga, Nagasaki

From the day after the shipment

Other than the above-mentioned prefecture

About shipping cost

Domestic

¥880 (tax included) per delivery

*Free shipping for purchases of ¥11,000 or more (tax included)

Some areas including Hokkaido and Okinawa

¥1,650 (tax included)

*Free shipping for purchases of ¥33,000 or more (tax included)

Except for some areas, delivery will be made by Yamato Transport. However, depending on the delivery situation, the delivery company may be changed.

Overseas
Depending on the destination country, customs duties, import taxes, customs clearance fees, etc. may be incurred.
All of these costs must be borne by the customer. Please check with the customs office of each country in advance to see if there is any tax and how much it will be.

Orders are usually shipped within 3 business days.

Once your order has been shipped, we will send you an email with the name of the shipping company, the shipping number, and information on the tracking service to the email address you provided when placing your order.

Please note that we do not accept requests for specific delivery dates.

Shipping fees vary depending on the delivery area, so please check below.

(Shipping costs may change without notice depending on the product contents and delivery conditions.


Regarding refusal to receive parcels

If you cancel or refuse to accept the shipment after it has been shipped for reasons on your part, we will charge you the following fees separately.

・Round-trip shipping fee
・Various fees (if applicable)
・Packing material costs


Please also note that we may not be able to accept your future orders.

Payment

Credit card

3D Secure 2.0 (identity authentication service) compatible
VISA・Mastercard・American Express・JCB・Diners Club・Discover
Please select payment.

※ Payment is limited to one lump sum only

* Discover cards are able to use 3D Secure 2.0, but authentication may not be.

Paypal
Apple Pay and Google Pay
Cash on delivery (domestic shipping only)

No fees

*This service is not available if you apply for the engraving service.

Returns, exchanges and cancellations

Regarding returns, exchanges and cancellationsOn this pagePlease check.

Regarding size, weight and other information

Please note that the size and weight of the product may vary slightly due to individual differences in production and the measurement environment.

Size

The size information on the product details page is given in width, height and depth (cm).

The width and gusset width are measured from the bottom of the bag, and the height is measured from the main body of the bag (not including handles).

The iPad and laptop sizes listed through the size fitting service 'unisize' are based on the external dimensions. Please check the specifications for the laptop pocket, as they are listed in the specifications table.

Weight

The weight of the product itself is measured.

Image color

We strive to ensure that the product images posted on this website are as accurate as possible, but please note that the colors and textures of the actual products may appear different depending on the device environment you are using.


User Guide

Personalization service

Gift wrapping

Contact

We are closed on Saturdays, Sundays, and holidays, so shipping and inquiries cannot be handled on those days.
Thank you for your understanding.