When you purchase a product from a FUJITAKA store, a guarantee card (hereinafter referred to as the card) is included. This card is a guarantee for FUJITAKA products.
Guarantee
The warranty period is six months from the date of purchase.
We will repair any product malfunctions caused by normal use free of charge. However, please note that the warranty does not cover scratches, friction, discoloration, rain stains, superficial dirt, damage caused by storing a weight or capacity that exceeds the normal expected amount, or damage after repair or modification by a company other than ours.
Please note that there are cases when repair is not possible.
*Please refer to the BAGS & LUGGAGE instruction manual for product handling instructions.
To request a repair, please bring the card along with the product to the store where you purchased it, or contact us via this website. Please note that if you do not present the card, or if the card does not have your name, purchase date, product code, or store of purchase written on it, the warranty may not apply.
*The card included with products ordered on this website does not include the retailer's stamp.
Regarding gift wrapping
*Domestic shipping only
Grey
Taupe
We offer original ribbon and wrapping paper for an additional fee (¥330 including tax). Please specify the type of wrapping you would like on the "Checkout" screen.
*Taupe has a pattern in which the FUJITAKA brand icon is faintly visible.
About regular packaging
～ Leather wallets & leather accessories ～ We will deliver it in a gift box.
～ Bags ～ It will be wrapped in a drawstring bag and delivered in a presentation box.
ブランドショッパーについて
FUJITAKAロゴ入りのブランドショッパーをご希望の場合は、「ご購入手続き」画面にてご指定下さい。 *This does not apply to care products and sale items.
< Handling Precautions >
When storing, avoid high temperatures and humidity, and store in a well-ventilated place as much as possible. Please note that prolonged exposure to sunlight or lighting may cause discoloration.
< Care Instructions >
If the product gets wet due to water, rain, or sweat, gently press it with a soft cloth to remove the moisture quickly and dry it in the shade. If you are concerned about dirt, gently wipe it with a bristle brush or dry cloth. When using cleaners or creams, be sure to use products made specifically for leather.
*Appropriate care methods vary depending on the type of leather. Please feel free to contact us for detailed care instructions.
< About delivery date >
Orders placed by 3pm on business days and the payment is completed, it will be shipped the same day. Orders placed after 3pm will be shipped the next business day. Shipping will be from Osaka City. If the specified date is later, we will ship the item 2-3 days before the specified date due to the storage period of the delivery company.
Shipping of Clearance Items
Please allow an extra 1-2 business days on top of the usual time.
Shipping on weekends, holidays and other holidays
Please note that we are not currently handling shipments via the online store or responding to inquiries.
< Shipping Fee >
< About returns >
You must contact us within 14 days from the date of shipment to request a return. No refunds or exchanges can be made after 14 days of purchase. All returned items must be unused, in the same condition as when you received them, and in the original packaging. Due to the nature of the product, we cannot accept returns for care products.
< Notes regarding international shipping >
Depending on the destination country, shipping products overseas can result in extra expenses such as customs duties, import taxes, and customs clearance fees. It is up to the customer to pay for all these costs. Make sure to check with the customs office of each country beforehand to determine if there is a tax and the price.
Import Duties & Taxes Please note that import duties, taxes, and customs fees may be applied by your country's customs office upon delivery. These charges are the responsibility of the customer and are not included in the product price or shipping fee. Please contact your local customs office for more information.
Refound Policy We will only replace the product in the case of initial defects or damage. Returns for reasons unrelated to defects or damage caused by the customer will not be accepted.
